VerifiedStay
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How verification works

A host cannot mark a feature present without proof. We review the photos, video and measurements. For the top level, a trained assessor visits and measures the place in person.

Each listing shows what we checked and the date we checked it.

A timber lodge lit warmly at dusk with a level approach.

Our verification journey

  1. Host submission

    Hosts complete our detailed accessibility questionnaire about their property.

  2. Evidence upload

    Hosts upload supporting evidence including photos, videos and measurements.

  3. Remote review

    Our team reviews all evidence for accuracy, completeness and consistency.

  4. Independent inspection

    A qualified access assessor visits the property to verify details on-site.

  5. Periodic re-verification

    We re-check key information regularly to keep listings up to date and reliable.

Assessors work for you, not the host

Assessors are independent of the hosts and of us. They are not paid more for a pass than for a fail.

Verification levels

Choose the level of assurance that is right for you.

Host documented

The owner completed our assessment and supplied photos, video and measurements. We reviewed the evidence but have not visited.

  • Host questionnaire
  • Photos & videos
  • Measurements
  • Basic accessibility info
Good place to start

Remotely verified

A trained assessor ran a live video inspection, watched measurements being taken and checked the supporting evidence.

  • Everything in Host documented
  • Live video walkthrough
  • Assessor review
  • Detailed accessibility report
Greater confidence

Independently inspected

A trained assessor visited the property and completed the full inspection in person, measuring every route you would use.

  • Everything in Remotely verified
  • On-site assessment
  • Assessor report & photos
  • Verification valid for 12 months
Highest assurance

Look for the verification badge on listings to see the level of assurance.

If something goes wrong

What we do when a stay does not match its listing.

  • If it turns out wrong

    A stay that does not match its listing gets you support first. We investigate after.

  • Safety, not just ramps

    We look at the locks, the alarms and how doors open in a fire.

  • Built to compare

    The same measurements sit on every listing, so you can line them up.

  • Ask a real person

    Message us before you book. We reply by text or email.

Not as described?

If a verified property does not meet the stated accessibility information, contact us. We will investigate and help put it right.

See our support promise

Categories we cover

The features that matter most to accessible travel.

  • Step-free access
  • Wheelchair access indoors
  • Wheelchair access outdoors
  • Wide doorways & hallways
  • Accessible parking
  • Level or ramped entrance
  • Grab rails & supports
  • Accessible toilet
  • Adjustable facilities
  • Visual access
  • Hearing access
  • Cognitive access

Evidence we accept

What a host sends to back up a claim.

Photos

Clear photos of key features and spaces.

Videos

Walkthrough videos showing access in use.

Measurements

Detailed measurements of doors, spaces and facilities.

The more evidence provided, the stronger the verification.